Terms of Service

Last updated: 14 November 2026

These terms are the agreement between FCC Blockchain Sdn Bhd (Registration No. 202301020975 (1514897-W)), which operates TrustMail ("TrustMail", "we"), and the business or person that buys or uses the service ("you").

TrustMail has not opened to customers yet. Until it does, this website only offers a waitlist; sections 3 to 9 apply from the day you buy a package.

1. The service

TrustMail provides business email hosting on your own domain: mailboxes, webmail, access from mail apps on computers and phones, spam and virus filtering, and a customer portal to manage domains and mailboxes.

We offer two service levels:

• Self-service: you buy online and set up your domain and mailboxes in the portal.
• Managed: we carry out setup and migration tasks for you, as listed in your quotation.

2. The waitlist

If you join the waitlist, we use your email address only to tell you when TrustMail opens and how to sign up. Joining creates no obligation to buy. We do not sell or share it. You can ask to be removed at any time by writing to hello@trustmail.my.

3. Your account

• You must give accurate information when you sign up and keep it up to date.
• You must be authorised to act for the business named on the account.
• You must prove control of each domain before using it with TrustMail.
• You are responsible for everything done under your account and your mailboxes, and for keeping passwords secret. Two-factor login is required for the portal.
• Tell us at once if you believe an account or mailbox has been accessed without permission.

4. Packages, limits and top-ups

• Packages are sold for a period of one year and include a number of mailboxes, a pooled storage amount and a monthly sending allowance.
• You can buy top-ups for more mailboxes, storage or sending. A top-up lasts until the end of your current package period.
• When you reach your sending allowance, outgoing mail is paused until you buy a top-up or the next month begins. Incoming mail is not affected.
• When you reach your storage or mailbox limit, you cannot add more until you free space or buy a top-up.
• The package you bought keeps its terms until the end of its period, even if we change the packages we sell.

5. Fees and payment

• Prices are quoted in Malaysian Ringgit and shown to you, or stated in your quotation, before you pay. Any tax that applies is shown before you pay.
• Fees are paid in advance for the full period.
• We accept payment by card, by USDT or USDC, and by invoice with bank transfer. A package or top-up starts when payment has cleared.
• A payment in USDT or USDC must match the amount and deadline on the payment request. A payment that is late, short or sent on the wrong network may not be credited automatically.
• The refund terms that apply to your purchase are shown to you, or stated in your quotation, before you pay.

6. Renewal and expiry

We remind you by email before your package ends. If you do not renew:

Renewing at any point before day 60 restores the service. Automatic renewal by saved card is optional and can be switched off in the portal.

7. Acceptable use

You must follow our Acceptable Use Policy, which is part of these terms. We may block messages, pause sending, or suspend an account that breaks it.

8. Your data

• Your mail and the data in your mailboxes belong to you. We process them only to provide the service, to keep it secure, and as the law requires.
• Our staff have no tool for reading the contents of your mailboxes, and do not do so. Automated systems scan mail for spam and malware.
• We take encrypted backups every night. Backups exist to recover from failures on our side. You should keep your own copies of anything you cannot afford to lose.
• A mailbox you delete can be restored for 30 days, after which it is removed permanently.
• If you handle personal data of other people in your mail, you are responsible for doing so lawfully.
• We handle personal data in line with Malaysia's Personal Data Protection Act 2010. Questions about your data can be sent to hello@trustmail.my.

9. Availability and support

• We work to keep the service available at all times, but we do not promise that it will be uninterrupted or free of errors.
• We may carry out maintenance. Where it is likely to interrupt the service we will try to give notice and to do it outside Malaysian business hours.
• Support is given by email. Support hours are published on this website when the service opens.
• Delivery of email depends on other providers and on recipients' systems. We cannot guarantee that a message will be delivered or that it will not be treated as spam by the recipient's provider.

10. Suspension and termination

• You may stop using the service at any time. Fees already paid are handled under section 5.
• We may suspend or end your service if you break these terms or the Acceptable Use Policy, if payment fails or is reversed, if required by law, or if your use puts the service or other customers at risk.
• Where it is reasonable, we will warn you and give you time to fix the problem first.
• If we stop offering the service altogether, we will give reasonable advance notice and refund the unused part of fees paid in advance.
• After termination your data is deleted as described in section 6. Invoice and payment records are kept for 7 years as required for tax and accounting.

11. Liability

• The service is provided for business use. To the extent the law allows, we exclude warranties that are not written in these terms.
• To the extent the law allows, we are not liable for loss of profit, loss of business, loss of data that you could have backed up, or indirect loss.
• To the extent the law allows, our total liability to you in any 12-month period is limited to the fees you paid us for that period.
• Nothing in these terms limits liability that cannot be limited under Malaysian law.
• You agree to cover our losses arising from claims by others that result from your breach of the Acceptable Use Policy.

12. Changes

• We may change these terms. The date at the top shows the latest version. For significant changes we will tell customers by email at least 30 days before the change takes effect.
• We may change the features of the service, provided we do not materially reduce what you paid for during your current period.

13. General

• These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.
• You may not transfer your account to another party without our agreement.
• If part of these terms cannot be enforced, the rest still applies.
• Notices to you are sent to the email address of the account owner. Notices to us go to the contact address below.

14. Contact

FCC Blockchain Sdn Bhd
Registration No. 202301020975 (1514897-W)
hello@trustmail.my