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Acceptable Use Policy

Last updated: 14 November 2026

TrustMail is a business email hosting service operated by FCC Blockchain Sdn Bhd (Registration No. 202301020975 (1514897-W)) ("TrustMail", "we"). This policy sets out what our service may and may not be used for. It applies to every customer and to everyone who uses a mailbox, domain or portal account under a customer's subscription.

We share our sending systems between customers. One account that sends abusive mail can damage delivery for everyone, so we enforce this policy firmly.

1. What the service is for

TrustMail is for ordinary business correspondence: messages written by you and your staff to people you deal with, such as customers, suppliers, colleagues and authorities.

TrustMail is not a bulk mailing or marketing platform.

2. What you must not do

You must not use TrustMail to send, store or help deliver:

Unsolicited or bulk mail

  • Marketing, promotional or other bulk messages to people who have not asked to receive them from you
  • Messages to purchased, rented, scraped or harvested address lists
  • Newsletters or campaigns of any kind sent through your mailboxes instead of a dedicated mailing service
  • Mail sent by automated scripts or applications at a volume beyond normal person-to-person use, unless we have agreed to it in writing

Deception and fraud

  • Phishing, or any message that tries to obtain passwords, payment details or personal data by deception
  • Messages with forged or misleading headers, sender names or subject lines
  • Impersonation of another person, company or brand
  • Scams, advance-fee fraud, and investment or get-rich-quick schemes

Harmful content

  • Viruses, malware, ransomware or links to them
  • Content that is illegal in Malaysia or in the recipient's country
  • Material that exploits or sexualises children
  • Threats, harassment, or content that promotes violence against a person or group
  • Content that infringes another party's copyright, trade mark or other rights

Abuse of our systems

  • Attempts to get around sending limits, quotas, spam filtering or suspension, including by opening further accounts
  • Use of TrustMail as an open relay, or to relay mail for domains that are not yours
  • Access to mailboxes, domains or accounts that do not belong to you
  • Scanning, probing or attacking our systems or anyone else's
  • Reselling the service without a written agreement with us

3. Your responsibilities

  • You are responsible for all mail sent from your domains and mailboxes, including mail sent by your staff and mail sent from a mailbox whose password was stolen.
  • Keep passwords secret and strong. Two-factor login is required for the customer portal.
  • Send only from domains you own or control. We ask you to prove control of each domain before it can be used.
  • Act quickly on any warning from us. If a mailbox is compromised, change its password immediately and tell us.
  • Honour requests from recipients who ask you to stop writing to them.

4. Sending limits

Each package includes a monthly sending allowance, and each mailbox has rate limits. New customers start with a lower daily limit for their first 30 days. We scan outgoing mail for spam and malware, and may block a message that fails that scan.

5. What we do when this policy is broken

We may take any of these steps, with or without notice, depending on how serious the problem is:

  • Block or delay individual messages
  • Pause outgoing mail for a mailbox, a domain or your whole account
  • Suspend or close a mailbox or your account
  • Remove content that breaks this policy
  • Report unlawful activity to the authorities and cooperate with their investigation

Outgoing mail for an account is paused automatically when its bounce rate or spam complaint rate rises above the levels our sending providers consider safe. Incoming mail continues while outgoing mail is paused.

Where the problem looks like a mistake or a compromised password, we will normally contact you first and restore sending once it is fixed. For serious or repeated breaches we may suspend immediately and end the subscription. Fees are not refunded when a subscription is ended for breach of this policy.

6. Reporting abuse

If you have received abusive mail from a TrustMail customer, send it with full headers to abuse@trustmail.my. We read reports and reply within 1 business day.

7. Changes to this policy

We may update this policy. The date at the top shows the latest version. For significant changes we will tell customers by email before the change takes effect.

8. Contact

FCC Blockchain Sdn Bhd
Registration No. 202301020975 (1514897-W)
Abuse reports: abuse@trustmail.my
General enquiries: hello@trustmail.my